MerchantService.com Review

MerchantService.com was founded in 1995 by Gino and Julie Kauzlarich on the values of integrity and excellence in service. The goal of the company is to provide an economical solution that will allow businesses of all sizes to achieve success and increase profit. It is estimated that 80% of retail customers pay with a credit or debit card instead of cash; as such, businesses are feeling the pressure to accept credit cards so that they aren’t missing out on potential sales. Trends also show that customers spend more money when making a purchase with a card than they do when they are paying with cash. At MerchantService.com they understand how important it is for businesses to accept credit cards and they are dedicated to helping each company find an affordable solution that will meet current processing needs.

Services Offered by MerchantService.com

MerchantService.com offers a variety of services to meet the needs of different business types: from internet and ecommerce to retail and restaurant, or even mail, phone, and mobile orders. A small retail business may only  need a point of sale terminal that will allow for swiped transactions by the customer; but businesses that are primarily web based or will be accepting credit cards over the phone or a mobile device will have different needs. MerchantService.com has a solution that will meet all of these needs and more. One of the things that really stood out in our MerchantService.com review was the support options they have available. We have come across a lot of companies that have a great sales team, they are available all the time and answer every question that comes up, but then once you have signed up there doesn’t seem to be anyone available to offer any assistance or help. That isn’t the case with MerchantService.com, the team is committed to helping every customer find the right option for his/her business and helping them achieve success.

The current MerchantService.com offer includes a free merchant account with a mobile swipe device included. As with all MerchantService.com accounts this free merchant account also includes 24/7 merchant support. The free merchant account provides ROAMpay, a mobile commerce platform that allows users to accept credit cards via a mobile device, but also provides the option of entering the credit card information securely through a web interface on your computer. Potential MerchantService.com clients can apply right from the website and receive a customized solution with specific details about the best options for a particular business type.

As with any merchant service provider, MerchantService.com’s rates vary depending on the type of business, the card being accepted, and the manner in which the card is processed; but rather than simply saying they offer “rates as low as” and then quoting the lowest possible rate anyone will be charged, they make a commitment to customers to provide the lowest rates possbile and explain how they use a system that passes the savings of the Interchange Pass Through rate onto individual customers. You can read more about this on their website, but essentially it means they are passing their savings on to each of their customers so that clients are paying the lowest possible processing fees on every transaction. To give our readers an idea of what they are offering and what rates and fees can be expected we have taken some information from the MerchantService.com comparison page to show what typical charges are associated with the service.

MerchantService.com Fees

• No merchant account application fee
• No setup fee
• $10 per month PCI compliance fee
• Dedicated account manager
• Equipment programming and shipping within 24-48 hours
• Average approval in 1-2 business days
• Technical support available 24/7/365
• Retail discount rate of .25% IPT (Interchange Pass Through)
• Internet/Mail/Phone order discount rate of .35% IPT
• .10 to .15 cent fee charged per transaction
• $10 monthly statement fee
• Supporting bank: Wells Fargo Bank

When visiting MerchantService.com you can compare these rates with those of their competition. Reading through some of the testimonials can also give potential clients an idea of how satisfied current customers are with the service.

Choosing the best merchant service provider for your company can be a difficult decision, there are many providers to choose from and naturally they will all tell you that their service is better than their competitors. We recommend reviewing the services offered by the top merchant providers and once you have it narrowed down to a select few, call and talk to the sales team. Ask specific questions that their website and reviews may not cover and find out what type of support will be available to you after you sign up. MerchantService.com provides a dedicated account manager, this means every time you call with a question you will be talking to the same person, he/she will be familiar with your account and business and be able to assist you in the best way possible. Visit MerchantService.com to review the service, submit an application, or to talk to a team member today!